Related posts:No related photos. Previous Article Next Article Comments are closed. HR duty is to ensure UK competitivenessOn 18 Feb 2003 in Personnel Today So, the controlled chaos of congestion charging has started. While theteething troubles will be felt in central London, the solutions have beenworked out on a dusty IT park in India. IT outsourcing company Mastek is responsible for designing the software thatallows for the monitoring of traffic. It is another small example of themounting trend of outsourcing technology services and call centre provision tothe sub-continent. Research suggests that a fifth of the UK’s call centre jobswill be transferred to India by 2010, to take advantage of cost savings. While employers are rightly blaming the Government for increasing employmentcosts and reducing flexibility in the UK, they also need to examine their ownroles. The IT and service sectors have become important to the UK. If we starthaemorrhaging jobs abroad, then this has significant implications for thelong-term health of our economy. The easy route – naturally favoured by finance directors – is to seek thelowest cost provider, but HR has a duty to ensure staff in the UK are ascompetitive as they can possibly be. Instead of threatening staff with the spectre of outsourcing as a means ofgetting compliance (see page 1), HR should be developing the type of motivatedand skilled workforce that don’t need to worry about it. One-stop advice for you This week, Personnel Today celebrates its 15th birthday – a fitting momentperhaps to announce a fresh and important initiative for the profession. We arelaunching a new brand – Personnel Today’s Management Resources – to deliver aregular flow of high quality, practical information on subscription only. Beginning with the publication of one stop guides on key themes, PersonnelToday is committed to providing products which cut through the jargon, savetime and money and give you step-by-step advice on implementing change in yourbusiness. In keeping with the magazine and Personneltoday.com, these guides will betopical, reliable and accessible to all. Online Recruitment is the subject ofour first guide and is published this week.