…expects greater interaction with customersThe Guyana Water Inc has launched its updated website along with a mobile phone app to improve its efficiency and service delivery to its customers.The new website allows customers to access their accounts and billing information and to also interact with GWI’s customer care agents. In addition, customers accessing the website can now get the latest information on the work of the company and also know the contractors in their areas.Managing Director, Dr Richard Van West-Charles said the website is testimony to the capacity of the staff members at GWI. He noted that the utility company would now have a designated group of persons to constantly update the website so that its customers could be guided properly.“The purpose of this website is to be very dynamic and to collaborate with customers to ensure that if they have queries, they can check their bills, they can check their accounts on the website to see what their balances are and that is important,” he said.He added that customers can take photos of leakages and submit them on the app and it would be dispatched to the various teams to be rectified.Meanwhile, the mobile customer service app has been developed to help lessen the burden associated with the payment of bills and meter reading. The customer application will allow customers to submit meter readings, report leaks and view their account balances.The app developer, Ronson Gray explained that the app puts customers in touch with the water company in a more efficient manner. He said the company had been challenged in various areas, which prevented the effective readings of bills, hence the estimated bills but noted that it would be addressed by the app.“We think that with the implementation of this application, customers can actually take it upon themselves to read their meters, submit those readings and get a prompt feedback as to what their new balance would be,” Gray explained.Asked about the reliability of the application, Gray assured that a group comprising 100 persons tested the app extensively.“We know there are leaks and that leaks affect water quality and, so we have to arrest the leaks as fast as possible. We know now that most persons would have a cellphone so all we want you to do is to download our app and wherever you see a leak take a picture of that leak it comes to us and then our people would be able to correct the leak on a timely basis,” Van West Charles noted.He related that the company will soon be expanding its service to accommodate the Guyana Telephone and Telegraph’s (GTT) Mobile Money service. He noted that the customers would soon be able to pay their bills using the website, directly connected to the Mobile Money service.The app is available on Google Playstore and Apple’s App store.
NEW YORK – Nature’s fury made life miserable Wednesday from one end of the nation to the other, with people forced out of their homes by wildfires near both coasts and the Canadian border and by major flooding in the Midwest. On the West Coast, in view of many Los Angeles residents, a blaze had covered more than 800 acres in the city’s sprawling Griffith Park behind the iconic Griffith Observatory. The danger to homes south of the park had eased Wednesday and many of the hundreds of residents evacuated overnight were allowed to return. However, fire officials warned that conditions could change. And although the calendar still said spring, the first named storm of the year was whipping up surf on the beaches of the Southeast. Overall, it wasn’t quite a day for the record books. “It’s a major flood,” National Weather Service meteorologist Suzanne Fortin said Wednesday of flooding in Missouri. “It won’t be a record breaker, but it will be in the top three.” However, a three-week-old fire in southern Georgia had become that state’s biggest in five decades after charring 167 square miles of forest and swamp. Smoke-filled air created a burning smell and a dusting of ashes that coated cars and buildings through much of Florida and southeastern Georgia. The haze over most of Florida even closed several highways and sent people with breathing problems indoors. The flooding was produced by the drenching weekend thunderstorms across the Plains states that also devastated Greensburg, Kan. In addition to 11 tornado deaths, two drowning deaths were blamed on the storms, one each in Oklahoma and Kansas. High water had poured over the tops of at least 20 levees along the Missouri River and other streams in the state, authorities said Wednesday. Missouri National Guard troops were helping. And Highway Patrol troopers were working 24-hour shifts near Big Lake, a village town of about 150 permanent residents in the state’s northwest corner, which was inundated by five levee breaks along the Missouri River and four smaller ones on other streams, said patrol Lt. John Hotz. No injuries were reported but the Missouri Water Patrol rescued about 20 people from their flooded homes, including Glenn Burger, who had the patrol return him to his home Wednesday to rescue his two pet cockatiels. “I’ve had them about five years and I hated to lose them,” said Burger, 78, who lived through floods in 1984 and 1993. “This is the last one. I’m through. I’m going to move to town.” In Missouri’s Jackson County, authorities evacuated 300 to 400 residents of Levasy on Wednesday. At least a dozen homes were partially underwater from the Missouri River, a dispatcher said. In the Southeast, a wildfire in northern Florida’s Bradford County had forced the evacuation of about 250 homes, said Annaleasa Winter, a state forestry spokeswoman. That fire had blackened 16,000 to 18,000 acres and was 20 percent contained. Florida Gov. Charlie Crist said the state had more than 220 active fires Wednesday that had charred a total of 125 square miles. Officials in southeastern Georgia issued a mandatory evacuation Wednesday for an area including the town of Moniac, saying that by early today it may be in the path of a 107,000-acre blaze in the Okefenokee National Wildlife Refuge, the largest recorded blaze since state record-keeping began in 1957. Smoke was spreading across wide areas of Florida as wind circulated around Subtropical Storm Andrea, centered about 100 miles off the Georgia coast with top sustained wind around 45 mph. The National Weather Service forecast that the storm would show little movement and dissipate near the coast in four days. Battling the blazes won’t get much immediate help from rain. Forecasters said no significant downpours were expected over land through at least this morning. The storm’s lightning could also spark off more fires, meteorologists said. Elsewhere, a wildfire near the Canadian border in northeastern Minnesota had covered more than 34 square miles Wednesday, adding more than 8 square miles in one day, authorities said. Since it was spotted over the weekend, it has destroyed 45 buildings, including multimillion-dollar homes, and firefighters said it was just 5 percent contained.160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!