…expects greater interaction with customersThe Guyana Water Inc has launched its updated website along with a mobile phone app to improve its efficiency and service delivery to its customers.The new website allows customers to access their accounts and billing information and to also interact with GWI’s customer care agents. In addition, customers accessing the website can now get the latest information on the work of the company and also know the contractors in their areas.Managing Director, Dr Richard Van West-Charles said the website is testimony to the capacity of the staff members at GWI. He noted that the utility company would now have a designated group of persons to constantly update the website so that its customers could be guided properly.“The purpose of this website is to be very dynamic and to collaborate with customers to ensure that if they have queries, they can check their bills, they can check their accounts on the website to see what their balances are and that is important,” he said.He added that customers can take photos of leakages and submit them on the app and it would be dispatched to the various teams to be rectified.Meanwhile, the mobile customer service app has been developed to help lessen the burden associated with the payment of bills and meter reading. The customer application will allow customers to submit meter readings, report leaks and view their account balances.The app developer, Ronson Gray explained that the app puts customers in touch with the water company in a more efficient manner. He said the company had been challenged in various areas, which prevented the effective readings of bills, hence the estimated bills but noted that it would be addressed by the app.“We think that with the implementation of this application, customers can actually take it upon themselves to read their meters, submit those readings and get a prompt feedback as to what their new balance would be,” Gray explained.Asked about the reliability of the application, Gray assured that a group comprising 100 persons tested the app extensively.“We know there are leaks and that leaks affect water quality and, so we have to arrest the leaks as fast as possible. We know now that most persons would have a cellphone so all we want you to do is to download our app and wherever you see a leak take a picture of that leak it comes to us and then our people would be able to correct the leak on a timely basis,” Van West Charles noted.He related that the company will soon be expanding its service to accommodate the Guyana Telephone and Telegraph’s (GTT) Mobile Money service. He noted that the customers would soon be able to pay their bills using the website, directly connected to the Mobile Money service.The app is available on Google Playstore and Apple’s App store.
“He supports the War on Terror,” spokesman Aaron McLear said. “He supports the men and women in uniform. He believes we need to do all we can to be successful in Iraq. He also supports a timeline for withdrawal.” The bill is scheduled to be considered Wednesday by the Senate Rules Committee, which Perata chairs. It’s likely to reach the governor’s desk because Democrats have majorities in both houses of the Legislature. Heather Morton, an analyst for the National Conference of State Legislatures, said California is the only state she is aware of that is contemplating a referendum on Iraq. Perata said the bill is his attempt to bring an end to a war that has lasted too long and cost too many lives. But some political analysts see the proposed ballot measure as an attempt to increase the turnout of voters who also would be likely to support a term-limits initiative that is intended for the February ballot. The initiative would shorten the overall time that most legislators could spend in office while allowing some lame duck lawmakers, including Perata, to run for re-election in 2008 or 2010. SACRAMENTO – The debate over the United States’ involvement in Iraq reaches the California Senate this week. Senate President Pro Tem Don Perata, D-Oakland, is the author of a bill that would put a measure on the state’s Feb. 5 presidential primary ballot asking California voters if they want an immediate withdrawal of American troops from Iraq. The vote would only be advisory, but it could ratchet up the pressure on President Bush to set some kind of timetable for removing troops. The bill also could put Gov. Arnold Schwarzenegger on the spot. The Republican governor hasn’t taken a position on the bill, but he seems to be searching for a middle ground in the increasingly heated debate. “I’m not a mind reader, but my gut feeling is they’re strategizing as much as they can to energize their base vote” to support the initiative, said Allan Hoffenblum, publisher of the California Target Book, which analyzes legislative and congressional races. “(But) that could also bring out a lot of conservatives.” Perata acknowledges the war vote could increase Democratic turnout, but denies that it is intended to help pass the term limits proposal. Senate Minority Leader Dick Ackerman, R-Tustin, said the Perata bill is “wholly inappropriate.” “First of all, the state legislators don’t make foreign policy,” he said. “We shouldn’t be spending our time and effort doing that when we have a lot of other serious issues.” 160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!